Return & Refund Policy
We have a 30-day return policy; you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the original packaging in the exact condition you received it.
Order Cancellation
You can cancel your order at any time before shipment. To cancel your order, please get in touch with us at support@martianmushrooms.co.uk
Refund Process
Return shipping fees are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Lifetime Guarantee
Purchasing from Martian Mushrooms comes with a lifetime guarantee, ensuring the longevity and durability of our products. For more details about our lifetime guarantee, please visit the linkContact Us
If you have any questions about your order, our products, or our return and refund policy. Please reach out to us via:
⮕ Email: support@martianmushrooms.co.uk
⮕ On-site chat: Located at the bottom right corner of our website.