Once your order has been dispatched, you will receive an email containing tracking information. You can use this information to track your order online with the courier that your order has been sent with.

At Martian Mushrooms, we are committed to compliance with local and international laws regarding the shipping of our products. Therefore, while we aim to provide our products to customers globally, there are countries to which we are unable to ship due to local regulations and restrictions. As of now, we are unable to ship to:

• North Korea
• Iran
• Syria
• Crimea region of Ukraine
• Cuba
• Afghanistan
• Angola
• Burma
• Somalia
• Sudan
• Venezuela

If you are not at home when the courier attempts to deliver your order, they will typically re-attempt delivery. Or will leave a card with information on how you can arrange redelivery or collection from a local depot.

If your order hasn’t arrived within the expected delivery timeframe, please check the tracking information first. If you’re still unable to locate your order, please contact us at support@martianmushrooms.co.uk with your order number, and we’ll be able to you assist further.

We ship globally but free shipping offer is only applicable to mainland UK. Shipping costs will vary depending on location.

If you need to change your delivery address after placing an order, please contact us as soon as possible at support@martianmushrooms.co.uk, or you can live chat with us through our website.

We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed for dispatch.

Yes, at Martian Mushrooms we are committed to strict adherence to all local and international laws and regulations relating to the shipment and sale of our products. 

We continually monitor and update our policies in line with any changes to relevant laws and regulations to ensure that our practices are compliant.

For more information, you can review our Terms and Conditions.

We use DPD and Royal Mail as our couriers. Large orders are sent with DPD Next Day. Smaller items are posted in letters via Royal Mail 24. All orders will have tracking, which will be sent to you via email once your order has been dispatched. 

In the unlikely event that your order is held at customs, please contact us at support@martianmushrooms.co.uk with your order number, and we’ll assist you further.

The delivery time for international orders can vary depending on the country your are ordering from. Typically, international orders arrive between 5-15 working days after dispatch. Please note, this can sometimes be longer due to factors outside of our control, such as customs delays.

We do our best to package your items securely, but sometimes accidents happen during transit.

Please contact us immediately with your order number and photos of the damaged product, and we will replace or refund it right away. 

You can read about getting a refund here